Welcome to the New Black: The Roughshod Ribboniere Brand for Lifestyle, House & Home, Food, and More!

Terms & Conditions

Click here to read our Privacy Policy

The following terms ("Terms of Use") constitute an agreement between HRM Industries, LLC dba The Roughshod Ribboniere ("TRR"), and you that governs your use of this website and all of its associated services, content, and functionality. This policy applies to the website administered by TRR ("Website"), located at http://roughshodribboniere.com.

Your use of the Website constitutes your acceptance of, and agreement to, the following Terms of Use. TRR reserves the right to modify, alter, amend or update its Website, policies, and these Terms of Use. These Terms of Use are subject to change without notice. If you do not agree with or do not accept any part of these Terms of Use, you must not use the Website.

PURCHASE POLICIES

TRR offers the ability to purchase products from third-party vendors (“Artisan Vendors”) through the Website. All purchase policies are described below.

Refunds and Returns

All sales are final. Refunds or exchanges are offered only in the case of a faulty product or a mistake made by the company.

To request a refund, please email awesome@roughshodribboniere.com with a description of the problem. Please include: your name, contact information, order number and a description of the problem. If the issue is a faulty product, please provide a photo of the product illustrating the issue.

All refunds requests will be reviewed within 14 business days. Refunds are granted in TRR’s sole discretion.

Product Prices

Prices for TRR products are subject to change without notice. TRR will not be liable to you or to any third-party for any modification or change in a product's price.

Products

Certain products may be available in limited quantities and such limited quantities will be indicated whenever possible. If an item is no longer available, TRR will make every attempt to remove the item from the Website in a timely manner.

TRR has made every effort to ensure the Website displays images of the products; however, TRR cannot guarantee that your computer monitor's display of any color will be accurate.

TRR reserves the right, but is not obligated, to limit the sales of its products to any person, geographic region, or jurisdiction. TRR may exercise this right on a case-by-case basis. TRR reserves the right to limit the quantities of any products offered.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of TRR. TRR reserves the right to discontinue any product at any time. Any offer for any product made on the Website is void where prohibited.

Accuracy of Billing and Account Information

TRR reserves the right to refuse any order. TRR may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that TRR makes a change to or cancels an order, TRR may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. TRR reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PRIVACY POLICY

What Personal Information Does the Website Collect and How Is This Personal Information Used?

The Website may receive and store information that you voluntarily submit through the Website for the purpose of subscribing to the Website to receive newsletters, making purchases, or for the purpose of leaving ratings and reviews on products.

The Website may receive and store certain types of usage-related information when you interact with the Website, including, but not limited to, your computer's IP address and browser information. The information we collect is used to customize the content and/or layout of our page for each individual visitor.

The Website uses Google Analytics to track statistics regarding our audience and Website traffic. No personally identifiable information is transferred from the Website to Google Analytics. For more information on Google's Analytics privacy policies, please visit this site.

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described above.

From time to time, the Website may engage in sponsored campaigns with various influencer networks, brands, and agencies. All sponsored content is duly disclosed in accordance with the FTC's requirements. From time to time, these sponsored campaigns utilize tracking pixels, which may contain cookies to collect data regarding usage and audience. This information is collected by the sponsoring company to track the results of the campaign. No personally identifiable information collected by the Website is used in conjunction with these tracking pixels.

The Website may engage in affiliate marketing, which is described more fully below. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

The Website uses Square and PayPal to service its ecommerce platform. Personal information, such as name, address, phone number, and email address, is collected for purposes of client communication for order fulfillment.

From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone's past visits to the Website. At any time, you may opt out of Google Ads by modifying your Google Ad settings.

Third-Party Use of Personal Information

The Website may provide personal information to an applicable third party in order to provide services. Currently, the Website uses the services of Mailchimp for delivery of email updates. Mailchimp’s use of your personal information is subject to Mailchimp’s privacy policy.

As discussed above, the Website uses PayPal for its ecommerce platform. All personal information entered into PayPal will be subject to PayPal's privacy policy.

The Website may use other companies such as VigLink to track content and affiliate partnership programs according to their terms of service and privacy policy. Please refer to our Resources page for more information.

In some cases, an Artisan Vendor will receive your personal information for shipping purposes. This information will be used for order fulfillment purposes only and is subject to the individual Artisan Vendor’s privacy policy.

At this time, your personal information is not shared with any other third-party applications. If a new service provider is engaged, these terms will be amended accordingly.

Will the Website Share the Personal Information It Collects?

Except when required by law, the Website will not sell, distribute, or reveal users’ email addresses or other personal information without their consent.

TRR may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Modification or Deletion of Personal Information
You can decline to submit personal information at any time. If you decline, TRR may not be able to continue to provide service to you. You may request deletion of your personal information by sending an email to awesome@roughshodribboniere.com, but in some cases, we may be required to keep your information by law. In such a case, it would no longer be active and would be kept separately in an archive.

CHILDREN'S INFORMATION
The Website does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that the Website has personally-identifiable information of a child under the age of 13 in its database, please contact us immediately at awesome@roughshodribboniere.com and TRR will use its best efforts to promptly remove such information from our records.

AFFILIATE MARKETING

From time to time, the Website may engage in affiliate marketing. This means that if you use an affiliate link to make a purchase, the Website will receive a commission on that purchase. All efforts are made to ensure that affiliate links are disclosed in accordance with the FTC.

HRM Industries, LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and link to Amazon.com.

FTC DISCLOSURE

From time to time, the Website may post sponsored content from an advertiser. This means that an advertiser, which may be a brand, agency, or influencer network, will contract with TRR to create content featuring certain messages or product placement. Pursuant to the FTC's requirements, all such advertisements on the Website are clearly and conspicuously disclosed.

Even though compensation (e.g., cash, free product, or services) is received in exchange for this sponsored content placement, TRR gives its honest opinion, findings, beliefs, or experiences in such content. All views expressed on the Website are those of the content creator. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider, or party in question.

GENERAL DISCLAIMER

TRR has made every effort to ensure that all information on the Website has been tested for accuracy. TRR makes no guarantees regarding the results that you will see from using the information provided on the Website.

The Website disclaims liability for incidental or consequential damages and assumes no responsibility or liability for any loss or damage suffered by any person as a result of use of the information provided on the Website. The Website assumes or undertakes no liability for any loss or damage suffered as a result of the use of any information found on the Website.

PRODUCT DISCLAIMER

Products available for purchase on the Website may be fulfilled by third-party Artisan Vendor. TRR disclaims liability for incidental or consequential damages and assumes no responsibility or liability for any loss or damage suffered by any person as a result of use of any product purchased from an Artisan Vendor through the Website. TRR assumes or undertakes no liability for any loss or damage suffered as a result of the use of any product purchased from an Artisan Vendor through the Website.

YOUR RESPONSIBILITY

The Website was developed strictly for informational purposes. You understand and agree that you are fully responsible for your use of the information provided on the Website. TRR makes no representations, warranties or guarantees. You understand that results may vary from person to person. TRR assumes no responsibility for errors or omissions that may appear in the Website.

USE OF THE WEBSITE

Unless otherwise stated, TRR owns the intellectual property and rights to all content and material on the Website. Subject to the license below, all intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages for your personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

The following uses are not permitted:

  • Republication of content from the Website, unless content is specifically and expressly made available for republication;
  • Sale, rental or sub-license of any content from the Website;
  • Reproduction or duplication of any content on the Website for commercial purposes;
  • Modification of any content on this website, unless content is specifically and expressly made available for modification;
  • Redistribution of content of the Website, unless content is specifically and expressly made available for redistribution. Users are permitted to share content on social media channels, as long as a link to the Website is included.

From time to time, the Website will utilize various plugins or widgets to allow sharing of content via social media channels, email or other methods. Use of these plugins or widgets does not constitute any waiver of TRR's intellectual property rights. Such use is a limited license to republish the content on the approved social media channels, with full credit to TRR.

You must not use the Website in a way that causes, or may cause, damage to the Website or impair the availability of access to the Website. You must not decompile, reverse engineer, disassemble or otherwise reduce the Website, except to the extent that such activity is expressly permitted by applicable law. You must not use the Website to copy, store, host, transmit, send, use, publish or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit and/or other harmful code or malicious software.

You must not conduct any systematic or automated data collection activities, including, but not limited to scraping, data mining, data extraction or data harvesting on or in relation to the Website without TRR's express written permission.

You must not use the Website to transmit or send any unsolicited commercial communications.

You must not use the Website for any third-party marketing without TRR's express written permission.

COPYRIGHT

Unless otherwise noted, the design, content and all components of the Website are copyrights owned by TRR or third parties and are protected by United States and international copyright laws and should not be reused or republished without express written permission.

TRADEMARKS

TRR's trademarks and trade dress may not be used in connection with any product or service that is not TRR's, in any manner likely to cause confusion among consumers, or in any manner that disparages or discredits TRR or HRM Industries.

From time to time, the Website will legally utilize trademarks owned by third parties, such as its Artisan Vendors, related to TRR's services. These trademarks are the respective property of their owners.

GRANT OF RIGHTS

You grant TRR a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute any content you contribute to the Website. This includes, but is not limited to, text, images, audio material, comments, video material and audio-visual material. This license extends to all known and future media. You also grant TRR the right to sub-license these rights and the right to bring an action for infringement of these rights.

CONTENT CONTRIBUTED TO THE WEBSITE
Any content you contribute to the site, including, but not limited to text, images, audio material, comments, video material and audio-visual material, must not be illegal or unlawful, may not infringe on any third-party's legal rights, and must not be capable of giving rise to legal action whether against you or TRR or a third party. This includes all information submitted as a rating or review of an Artisan Vendor’s products.

TRR reserves the right to edit or remove: (i) any material submitted to the Website; (ii) stored on TRR's servers; or, (iii) hosted or published on the Website. TRR takes no responsibility and assumes no liability for any content posted by you or any third party.

Notwithstanding TRR's rights under the Terms of Use, TRR does not undertake to monitor the submission of all content to, or the publication of such content on, the Website.

REVIEW POLICY

TRR offers customers the option to leave reviews on products they have purchased. The following types of reviews are not permitted and will be deleted:

  • Reviews from Artisan Vendors on their own products;
  • Negative reviews from Artisan Vendors on competitor products;
  • Posting a review in exchange for compensation or free products;
  • Reviews containing the following:
    • Harassment directed toward TRR, HRM Industries, the Artisan Vendor or any other third party;
    • Spam;
    • Hate speech;
    • Defamatory to TRR, HRM Industries, the Artisan Vendor or any third party;
    • References illegal acts; or,
    • Violates the legal rights of a third party.

TRR’s sole discretion will be used to determine if a review is in violation of this policy. Any reviews in violation will be promptly deleted and no further explanation will be due to you if your review was determined to be in violation of this policy.

COMMENT POLICY

The Website offers the option for you to leave comments, engaging with the Website's posts. The following types of comments will not be tolerated and will be deleted:

  • harassment directed toward any content creator or TRR;
  • spam;
  • hate speech;
  • defamatory to TRR or any third party;
  • reference illegal acts; or,
  • violate the legal rights of a third party.

TRR's sole discretion will be used to determine if a comment is in violation of this comment policy. Any comments in violation will be promptly deleted and no further explanation will be due to you if your comment was determined to be in violation with this policy.

COMMUNICATION

If you send TRR an email, register to use the Website or provide your email to TRR in any other way, you consent to receive communications from TRR electronically. You agree that all legal notices provided via electronic means from TRR satisfy any requirement for written notice.

THIRD PARTIES

The Website contain links to third-party websites that are not governed or controlled by TRR. You represent and warrant that you have read and agree to be bound by all applicable Terms of Use and policies for any third-party website that relates to your use of the Website. TRR assumes no control or liability over the content of any third-party sites. You expressly hold harmless TRR from any and all liability related to your use of a third-party website.

Prior to engaging in any events or commercial transactions with any third parties discovered through or linked on the Website, you must complete any necessary investigation or due diligence. If there is a dispute for any events or commercial transactions with a third party discovered through or linked on the Website, you expressly hold TRR harmless from any and all liability in any dispute.

NO WARRANTIES

The Website is provided on an "as is" and "as available" basis without any representations or warranties, expressed or implied. TRR makes no representations or warranties in relation to the Website or the information and materials provided therein.

TRR makes no warranty the Website will meet your requirements; will be available uninterrupted; timely and free of viruses or bugs; or represents the full functionality, accuracy, and reliability of the Website. TRR is not responsible to you for the loss of any content or material uploaded or transmitted through the Website. The Website is written in English and makes no warranty regarding translation or interpretation of content in any language.

LIMITATION OF LIABILITY

TRR WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES OF ANY KIND, HOWEVER CAUSED, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY OR OTHERWISE, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INDEMNITY

You agree to defend, indemnify and hold TRR, its members, employees, officers, directors, managers and agents harmless from and against any and all losses, claims, suits, actions, liabilities, obligations, costs and expenses (including reasonable attorneys' fees and expenses) which TRR suffers as a result of third-party claims based on: (i) your negligence or intentional misconduct, (ii) your breach of any provision of the Terms of Use (including representation or warranty); (iii) materials prepared or provided by you including, but not limited to, any claims of infringement, or misappropriation of copyright, trademark, patent, trade secret, or other intellectual property or proprietary right, infringement of the rights of privacy or publicity, or defamation or libel; or (iv) death, personal injury, or property damage arising out of, or relating to, your obligations hereunder.

ARBITRATION

The Terms of Use will be governed and construed in accordance with the laws of the State of Kentucky. Any controversy or claim arising out of or relating to the Terms of Use, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of any such arbitration shall be in or near Hart ­­­­­­­­­­­­­­­County, Kentucky. The parties also agree that the AAA Optional Rules for Emergency Measures of Protection shall apply to the proceedings.

MISCELLANEOUS PROVISIONS

If any provision(s) of the Terms of Use is held to be invalid, illegal or unenforceable, the remaining provisions shall be severable and enforceable. If a provision is excessively broad, such a provision shall be limited or reduced in scope so as to be enforceable.

The Terms of Use may not be assigned by you without TRR's prior written consent, however, the Terms of Use may be assigned by TRR in its sole discretion.

The Terms of Use are the final, complete and exclusive agreement of the parties with respect to the Website offered by TRR.

All notices with respect to the Terms of Use must be in writing and may be sent via email to awesome@roughshodribboniere.com for TRR and to your email address.